What We Believe In

Since we first took to the skies in January 1977, our dedication to our People, Customers, the Environment, and the Society in which we operate in has kept us grounded. 

As we connect the world to Africa and Africa to the world, our goal remains to drive impact and provide value in these four areas. 

Customer Experience

We value every single customer who chooses us whether for business, leisure, healthcare, education, or any other reason. Our promise is to deliver the best level of service and a delightful experience with a warm African touch that is based on years of customer feedback and research.

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Customer Experience
Safety First

Safety First, Safety Always

Safety is one of our core values and our license to operate. It is ingrained in our operations and practices on the ground and in the air. All employees are committed to upholding our ethos of safety first and safety always.

Our commitment is to maintain the highest safety standards, foster a Safety Culture throughout our business, and engage in ongoing learning and improvement that ensures a secure environment for all employees and guests.

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Red for GREEN: Sustainability

At Kenya Airways, we believe that our planet, people and profits can co-exist. For this reason, we have evolved our Corporate Social Responsibility (CSR) strategy to a multi-faceted Environmental, Social and Governance strategy and signed up as a member of the UN Global Compact as the only African Airline and the Africa Shared Values Initiative.

As a member of the Sky Team Alliance, we embrace shared value thinking and have identified priority SDGs essential to sustainable business operations. We urge you to collaborate with us as we fly green.

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Sustainability
Growth for our People

Growth for our People

We take great pride in our employees. Their professionalism, expertise and warm personalities ensure we deliver our services with a caring African touch to the utmost standards.

Our dedicated and talented staff are not only ambassadors of our airline in every facet of their work but are an integral part of our journey as the Pride of Africa. 

If you're interested in joining our journey, please visit our recruitment portal below to explore available job opportunities.

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Partnerships for Growth

"I can do things you cannot, you can do things I cannot; together we can do great things." - Mother Teresa.

At Kenya Airways, we strongly believe in the power of coming together with like-minded partners to bring mutually beneficial synergies in helping us scale and grow in areas we cannot alone.

Partnerships, therefore, continue to be key for us. Kenya Airways has been a member of the Sky Team Alliance since 2007 and is proud to be the only African carrier in the Alliance.

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Partnerships for Growth

Top Stories

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05 Ado 2024

Nairobi, Kenya, 2nd July 2024 – Kenya Airways and the International Organization for Migration (IOM) Kenya have signed a Memorandum of Understanding (MOU) on a strategic partnership aimed at intensifying the fight against trafficking in persons and enhancing the protection of migrants.   

Kenya Airways Secures “Best Airline Staff Service in Africa” Award at 2024 World Airline Awards

27 Wax 2024

London, UK June 25, 2024 – Kenya Airways (KQ) has been awarded the "Best Airline Staff Service in Africa" at the 2024 World Airline Awards held on June 24th, 2024, at the Fairmont Windsor Park in London. 

Customer Update on Service Disruptions

25 Wax 2024

We would like to notify our customers that we are experiencing a system outage that has impacted some of our core services, including our booking system, flight status updates, and customer support. This outage is as a result of damage to the undersea cable as communicated by our internet service provider. This was further exercebated by the road closures which made it difficult for some of our employees to attend their workstations on time, leading us to reschedule and cancel some of our flights.

Customer Update on Road Closures in Nairobi

25 Wax 2024

We wish to advise our customers to expect delays in departures out of Nairobi’s Jomo Kenyatta International Airport due to some road closures. These closures have impacted both our employees and customers. Customers are advised to plan for extra time en route to the airport at least four (4) hours before the scheduled flight departure time.