Kenya Airways | Corporate Statements

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Corporate Statements

About Us

Kenya Airways (KQ), The Pride of Africa, is a leading African carrier on a mission to propel Africa's prosperity by connecting its people, cultures, and markets. We fly to 45 destinations worldwide, 37 of which are in Africa, connecting over 5 million passengers and over 70,000 Tons of cargo annually through our Hub at Nairobi's Jomo Kenyatta International Airport.

As the sole African carrier in the SkyTeam Alliance, we open up a world of possibilities for our customers, connecting them to over 1,060 destinations in 173 countries. We take pride in offering a delightful flying experience with a caring African touch. Our exceptional African hospitality has consistently earned us global recognition including the prestigious Skytrax World Airline Awards where we were honoured with the Best Airline Staff and Best Airline Cabin Crew in Africa in 2024.

For more information, visit www.kenya-airways.com or call our 24-hour Customer Services Desk at +254 20 327 4747. We are also available on Twitter: @KenyaAirways & @KQSupport, Facebook: @OfficialKenyaAirways, and Instagram: @OfficialKenyaAirways.

Our Mission

"To propel Africa's prosperity by connecting its people, cultures and markets."

Our Vision

"To be Africa's preferred and sustainable aviation group."

Our Core Values

Our Goals

To offer a standard of service that seeks to enhance Guest Experience.
To offer the Best Value, enabled by deploying Operational Excellence.

Future Outlook

We continue to focus on profitable expansion of our network through a combination of direct access and alliances with other carriers.

Sustainable improvement in yield will be pursued through a new revenue management system and better discipline. Management will also place emphasis on greater productivity, costs restraints and reduction in wastage.

Our people are our greatest asset, therefore, we are deliberate in ensuring their development and that they are equipped to serve our customers in line with our world class standards.

Our Brand Promise

"Delightful experience with a caring African touch"

We inspire our people to unleash their potential and provide world class technologies to advance our guests’ quality of life.

In turn we are able to achieve real progress and create positive impact in our community, Africa and the world.

"Warm, Caring, Friendly, Truly African - The Pride of Africa"