AirHelp Ranks Kenya Airways as Top African Airline for Customer Service and On-Time Performance

With an impressive Air Help Score of 6.71 and a Global Rank of 39th, Kenya Airways leads the way for African airlines, excelling in customer service and operational efficiency. This recognition showcases the airline’s commitment to providing exceptional travel experiences for its passengers. 

“This achievement is a testament to the hard work, dedication, and passion of our entire team,” said Allan Kilavuka, CEO of Kenya Airways. “We are incredibly proud to be recognised as the top African airline for customer obsession and on-time performance. I would encourage my team to continue the good work and  commitment to serving our clients with pride.” 

Kenya Airways credits its success to a commitment to exceptional customer service, ensuring passengers have a seamless experience from check-in to arrival. The airline prioritizes on-time performance, consistently delivering timely departures and arrivals, while effectively handling disruptions to meet passenger needs during unforeseen circumstances. Dedicated to continuous improvement, Kenya Airways refines its operations to enhance on-time performance, customer service, and claim processing, maintaining its reputation as a reliable and customer-focused carrier. 

While celebrating this milestone, Kenya Airways acknowledges its journey towards excellence is ongoing. The airline remains committed to raising the bar for African aviation, consistently exceeding passenger expectations. 

"We’re just getting started!" affirmed the CEO. “This recognition is just the beginning. We must not rest on our laurels. Kenya Airways must continue to lead the way in customer service, on-time performance, and compensation handling. Every aspect of our service must be exceptional.” 

Kenya Airways extends its heartfelt gratitude to its loyal customers, whose support and trust have been instrumental in achieving this remarkable accomplishment. The airline invites everyone to join them as they soar to new heights, making Kenya, Africa, and the world proud.