Kenya Airways|c

2024 Sustainability Report

In 2024, Kenya Airways made significant strides in sustainability, gender diversity, and performance. Women now make up 44% of the workforce, and employee satisfaction rose sharply. The airline eliminated single-use plastics, advanced Sustainable Aviation Fuel (SAF) and renewable energy use, and reduced waste by 15%. It served over 5.23 million passengers and increased cargo volumes by 25%. Financially, it recorded its first operating profit in seven years. Locally, 35% of procurement was from Kenyan suppliers. Strong governance was upheld through 100% board training and ethics compliance. Social investments and inclusive hiring practices further underscored KQ’s commitment to responsible growth.

Social Highlights

Employee Growth and Gender Diversity - By the end of 2024, Kenya Airways employed 4, women and men, an 8% increase from the previous year. Women now represent 44% of the workforce, a 2% increase from 2023.

Employee Satisfaction - The Employee Net Promoter Score (eNPS) improved to 40 in 2024, a significant increase from 21 in 2023, alongside an employee workplace rating of 80%.

Permanent Workforce - The proportion of permanent employees increased to 82.9%, up from 72.3% in 2023, demonstrating Kenya Airways' focus on job stability and long-term career development.

Employee Turnover - The company maintained a 4.82% employee turnover rate, showcasing a strong sense of belonging and unity across teams.

Workforce Age Distribution - 72% of Kenya Airways’ workforce is in the 30-50 age group, offering a balance of experience and innovation within operations.

Social Investment - Kenya Airways continues to invest in community development, promoting social and economic empowerment with a focus on reducing inequalities, particularly for people with disabilities.

Economic Highlights

Passenger Traffic - Kenya Airways provided services to over 5.23 million passengers in 2024, with significant growth in regional and international routes. The airline connects 46 destinations worldwide, with 80% of them in Africa.

Cargo Growth - Kenya Airways saw a 25% increase in cargo tonnage growth in cargo operations, handling over 70,776 metric Tonnes of cargo in 2024. This growth was driven by increased trade opportunities, particularly in flowers, foodstuff and live animals.

Supplier and Partner Engagement - Kenya Airways continues to strengthen partnerships with suppliers and service providers, with 35% of procurement costs sourced from local suppliers in Kenya. The airline works closely with over 10,000 suppliers.

Financial Performance - In 2024, Kenya Airways reported an operating profit of Ksh 5.4 billion, marking the first time in seven years that the airline achieved such a positive financial result. This performance reflects strong recovery post-pandemic and efficient operational strategies.

Retirement benefits - 82.9% of the workforce is eligible for retirement benefits, which includes participation in an independently managed pension fund valued at Ksh. 25,937,200,000.

Environmental Highlights

Single-use plastic - Kenya Airways has banned single-use plastics across all its facilities.

Sustainable Aviation Fuel (SAF) Investment - Kenya Airways is committed to developing Sustainable Aviation Fuel in Kenya as part of its efforts to reduce carbon emissions. The airline is actively exploring SAF projects to contribute to the global aviation industry's carbon reduction targets.

Energy Efficiency - KQ is advancing its efforts toward energy efficiency. In 2024, 12% of our ground services equipment were powered by renewable electricity sources.

Waste Management - Kenya Airways’ waste management initiatives include recycling and reducing waste generation. The airline has managed to reduce its waste by 15% compared to 2023, with an emphasis on recycling paper, plastic, and electronic waste.

Governance Highlights

Conflict of Interest Management - Kenya Airways has implemented strict policies to manage and mitigate conflicts of interest. The Board Charter (2024) outlines mechanisms ensuring 100% compliance with conflict-of-interest disclosures across all levels of governance.

Board Diversity & Independence - The Board Charter mandates that 30% of the Board members are independent, ensuring unbiased decision-making. In 2024, 100% of board members completed assessments to evaluate independence during annual evaluations.

Board Training - In 2024, 100% of Board members and 100% of suppliers also completed the code of conduct training.

Whistleblowing and Ethics - Kenya Airways has a Whistleblowing Policy in place to encourage transparency and accountability. 100% of employees completed ethics and compliance training in 2024.

2024 Sustainability Report

Social Highlights

Economic Highlights

Environmental Highlights

Governance Highlights

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