Kenya Airways|Improving Stakeholder Well-being

Improving Stakeholder Well-being

At Kenya Airways, Kenya Airways is committed to prioritizing the well-being of all our stakeholders, recognizing that their health, safety, and satisfaction are integral to our success and sustainability. We believe that by fostering the well-being of our stakeholders, we can create lasting value for our business and the communities we serve.

We aim to ensure that our business operations contribute positively to the welfare of stakeholders.

Employees

At the end of 2023, Kenya Airways had 4,342 employees, 13% growth from the previous year and a renumeration and compensation ratio of 21%. Our employee turnover rate is 3%, enabling us to foster a sense of belonging and social cohesion within our community. Our employees play a crucial role in ensuring safe and efficient operations. The board is dedicated to delivering high-quality customer service and integrating sustainability into their daily activities.

The board is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable laws

Employment

We nurture strong relationships with employees and social partners across all our operational countries. We respect the right of every employee to join or not join a trade union and to band together for common objectives. Eighty-one percent of employees are represented by Collective Bargaining Agreements (CBAs).

Where legal restrictions hinder freedom of association and collective bargaining, we strive to empower them through alternative, independent consultation channels. Employees in union sable roles are entitled to union representation as outlined in the recognition agreement between the airline and the union(s).

Kenya Airways adheres all employment laws and regulations, including the Employment Act, the Pensions Act, the Work Injury Benefits Act, and other relevant legislation in Kenya and other regions we have employees. A considerable number of Kenya Airways employees are based at our Hub, Nairobi. All employees are provided healthcare and parental leave benefits. In addition, permanent employees are also provided retirement benefits.

Training And Education

We believe in supporting our employees' growth by providing opportunities for continuous development. We can ensure that our team is always ready to meet evolving needs. We offer training that aligns with documented standards, industry guidelines or performance management plans without charge to our employees.

In 2023, 78% Kenya Airways employees received regular performance and career development review bi-annually. Compliance training, in areas such as flight operations, ground handling amongst many others, is compulsory for each employee in line with regulatory requirements. On the other hand, non-compliance training is self-driven. We have invested in digital space with an AI Learning Management System to engage learners anytime, anywhere with our diverse workforce in multiple locations. Kenya Airways is also driving a culture of self-driven learning and have availed digital learning journeys on the skills of the future. We have implemented Mobile Learning, Micro Learning, Gamification, and social learning as we drive the future capabilities.

Customer Health and Safety

Kenya Airways adheres to rigorous safety standards and regulations set the International Civil Aviation Organization (ICAO) and the Kenya Civil Aviation Authority (KCAA). We have invested in state-of-the-art aircrafts, advanced safety systems, and continuous pilot training to ensure the safety of passengers, crew, and cargo during flights.

We have emergency response protocols in place to handle various in-flight emergencies, such as medical emergencies, turbulence, and mechanical failures. Flight crews are trained to respond quickly and effectively to emergencies, and aircraft are equipped with medical kits, defibrillators, and other emergency equipment to provide immediate assistance to passengers in need.

Occupational Health and Safety

Kenya Airways adheres to the Occupational Safety and Health Act (OSHA) of 2007 in Kenya, and other applicable laws in the regions we operate. We respect the rights of workers to a safe and healthy working environment.

We inform our employees about workplace hazards, participate in safety training, report unsafe conditions, and refuse to perform work that poses an imminent danger to their health or safety.

Security

Our commitment to security is fundamental to our sustainability. Safeguarding our passengers, crew, aircraft, facilities, and operations from security threats is paramount. At Kenya Airways, security is woven into all our operations.

Ensuring security is not just a priority, but a quality that defines Kenya Airways