Kenya Airways aims to be the leading ground handling agent in Kenya, offering exceptional services that support airlines in achieving operational excellence. With over a decade of ISAGO certification and extensive experience, our highly trained team ensures safety, efficiency, and passenger/cargo satisfaction for all types of aircraft.
We continuously invest in staff, cutting-edge technology, and modern ground support equipment to improve our services and maintain high standards. Our commitment to exceptional customer service allows us to build strong partnerships with airlines by addressing their unique needs with professionalism and care.
Kenya Airways focuses on a smooth travel experience with an efficient check-in process and luggage handling. We provide mobility assistance, including wheelchair support, for a stress-free journey. Our VIP Meet and Assist service offers personalized support with priority check-in and expedited security clearance, emphasizing passenger convenience, safety, and excellent customer care
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Kenya Airways is dedicated to providing outstanding ramp handling services, ensuring efficiency in our ground operations. Our commitment lies in achieving seamless coordination among all teams involved, which is essential for guaranteeing safe and timely departures and arrivals for our passengers and cargo. We prioritize safety and reliability in every aspect of our service, continually striving to enhance our operational effectiveness.
Read MoreKenya Airways is committed to ensuring a safe and welcoming environment at Jomo Kenyatta International Airport and our other hubs. We implement thorough security measures to protect all passengers and staff while addressing potential threats. Our goal is to provide a secure, smooth, and enjoyable travel experience, giving travelers peace of mind as they embark on their journeys. We are dedicated to making your travel experience comfortable and reassuring.
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Kenya Airways provides premium lounges designed to offer comfort, luxury, and convenience for travelers. These include the Pride Lounge, Simba Lounge, Msafiri Lounge, and Asante Lounge, each offering a relaxing atmosphere with amenities such as complimentary refreshments, comfortable seating, and connectivity options to ensure a seamless pre-flight experience.
Read MoreKenya Airways offers efficient cargo handling services essential for timely deliveries and secure transportation of goods. With a comprehensive network and advanced logistics solutions, the airline caters to various client needs, including delicate perishables and valuable items. Utilizing state-of-the-art technology and a skilled workforce, they ensure careful management of cargo from collection to delivery.
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Kenya Airways’ Ground Support Equipment (GSE) is essential for smooth operations, from aircraft tugs to baggage carts. This modern equipment ensures timely departures and careful handling of luggage. The airline prioritizes safety and efficiency through reliable machinery and invests in thorough training for its ground crew. This commitment not only enhances the passenger experience but also bolsters Kenya Airways’ reputation in the competitive aviation industry.
Kenya Airways, also known as "The Pride of Africa, " is not only renowned for its exceptional air travel services but also for its comprehensive ground handling operations. Serving millions of passengers annually, the airline extends its commitment to excellence beyond the skies by ensuring efficient and professional ground handling services at major airports, primarily through its hub at Jomo Kenyatta International Airport (JKIA) in Nairobi.
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