29 Apr 2024
Customer Updates
News
Position Statement: Kenya Airways Suspends Flights To Kinshasa
Due to the continued detention of KQ employees by the Military Intelligence Unit in Kinshasa, Kenya Airways (KQ) is unable to support our flights without personnel effectively. As a result, we reached a difficult decision to suspend flights to Kinshasa effective 30th April 2024 until we can effectively support these flights.
The continued detention of our employees has made it difficult for us to supervise our operations in Kinshasa, which include customer service, ground handling, cargo activities, and generally ensuring safe, secure, and efficient operations. We also ask that our staff be treated humanely and respectfully during this unlawful detention.
We sincerely apologize to our customers for any inconvenience caused by this situation. We assure you that your safety and well-being, as well as that of our staff, is our number one priority. Affected customers are advised to contact our customer excellence team at +254 711 024 747, WhatsApp at +254 705 474 747, or email customer.relations@kenya-airways.com.
We continue cooperating with the investigating agencies and the relevant Government entities in both DRC and Kenya to ensure this matter is resolved. We ask that the Military court's direction that they be released to allow due process to be respected so that our innocent staff can return to their families and everyday lives without harassment.
Allan Kilavuka
Group Managing Director & CEO
29th April 2024
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Customer Updates
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We would like to notify our customers that we are experiencing a system outage that has impacted some of our core services, including our booking system, flight status updates, and customer support. This outage is as a result of damage to the undersea cable as communicated by our internet service provider. This was further exercebated by the road closures which made it difficult for some of our employees to attend their workstations on time, leading us to reschedule and cancel some of our flights.
29 Apr 2024
Customer Updates
News
Due to the continued detention of KQ employees by the Military Intelligence Unit in Kinshasa, Kenya Airways (KQ) is unable to support our flights without personnel effectively. As a result, we reached a difficult decision to suspend flights to Kinshasa effective 30th April 2024 until we can effectively support these flights.
19 May 2024
Customer Updates
News
We would like to inform our customers that we are experiencing some disruptions in our flight schedules, which are leading to abnormally high levels of delays. The main reason for these disruptions is the unscheduled and extended grounding of two of our 787 Dreamliners due to delayed engine and engine components delivery. The flight disruption has also been impacted by the unavailability of our flight crew for some regional flights.
18 Apr 2024
Customer Updates
News
Further to our update yesterday about flight disruptions due to severe weather impacting our operations into Dubai, Kenya Airways wishes to inform our customers that we will resume our normal operations to Dubai effective today. We will operate two flights to Dubai tonight, KQ306 departing Nairobi at 07:45 p.m. and KQ310 departing Nairobi at 08:30 p.m.
