A Journey of Faith and Service
Ramadan has always been a deeply personal time for me, a month of reflection, discipline, and gratitude. This year, as I observe the holy month while working at Customer Relations, it feels even more meaningful.
Working in customer Relations during Ramadan requires balance. The claims and complaints from guests don’t slow down; the expectations don’t change. Guests still need reassurance, clarity, and solutions, sometimes during long hours of fasting. But what makes the experience easier is knowing that I am supported by my colleagues and the organization.
It is in the small, thoughtful details where I feel the support most. There is a quiet pride in knowing that while I am assisting in solving guest complaints and winning their loyalty, my airline is already one step ahead in honoring their spiritual journey. Whether it is ensuring our guests on flights to New York, Dubai, or Kilimanjaro have their Iftar dates ready at 35,000 feet, or seeing the curated meals prepared in our Pride, Asante, Simba, and Msafiri lounges, I know we are delivering more than just a service, we are delivering respect.
For many, an airline is just planes and tickets. But for me, standing here in the heart of Customer Care, Kenya Airways is the Enabler.
Ramadan is a month of reflection and sacrifice, but at KQ, I’ve realized I’m not walking this path alone. The Pride of Africa is walking it with me.
Related news
02 Nov 2023
The big bird brings with it a mixed bag of chaos. Just before dawn, when the darkness of the night is about to start rising, Jomo Kenyatta International Airport (JKIA)’s Terminal 1A can be so quiet it feels like an apocalypse happened. There are birds in the air approaching the airport in various intervals; KQ 479 from Kigali, KQ 311 from DXB, KQ 117 from AMS, KQ 535 from LOS, KQ 115 from CDG, KQ 509 from ROB.
08 Apr 2024
This article features Ann Njoki, a Security Assistant with a passion for spoken poetry. Ann's journey into poetry began with a push from her grammar teacher, and she has since developed a profound love for this unique form of expression. Read on to discover how Ann finds inspiration, prepares for performances, and balances her creative pursuits with her role at Kenya Airways.
17 Aug 2023
Tell us about your love for engineering and how that transitioned from planes or cars? Engineering is an art, a science of how things work. I have always been curious about how things work and come into play. Engineering has provided me with countless solutions and keen insights into complex things. Planes are just like bigger cars that can fly which are both bound by basic engineering principles.