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Safety & Quality

Safety First! At Kenya Airways, your well-being is our top priority. We uphold the highest safety standards for a worry-free and enjoyable travel experience. Thank you for choosing Kenya Airways; we look forward to serving you on your journey.

 
 

Director Safety, Quality and Environment, 

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In aviation we say Safety is our license to operate, we know however that for you as our customer your safety means so much more to you! 

Our Safety and Quality Policies cover the Fundamental Safety Components as well as Occupational Safety and Health as well as Compliance Requirements ensuring compliance to regulators standards and responsible practices. It is applicable across any Kenya Airways Plc touchpoint including our contracted parties. 

The policies cover our promise to: 

  • Be open to receive feedback from any quarter, guest, or staff.
  • Comply with all regulations, rules, and standard operating procedures in the performance of our duties.
  • Always minimize exposure to risk for guests and staff.
  • Promptly deal with issues as they arise without assumption or reservation.
  • Commit to consistently improve our Safety and Quality practices 

To read the Kenya Airways Quality Policy, Click Here.

To read the Kenya Airways Safety & Health Policy, Click Here.

To read the Kenya Airways Environmental Policy, Click Here.

It is Kenya Airways Safety and Quality Office business to ensure we maintain things moving right as much as possible. 

To ensure this we continually match ourselves against the toughest industry known standards such as ISAGO (IATA Safety Audit for Ground Operations), IOSA (IATA Operational Safety Audit), Civil Aviation Authority Regulations globally, including Kenya Civil Aviation Authority, and the Occupational Health and Safety Act, (OSHA 2007).  

For more information about them please visit the following sites: 

OSHA Act:  https://www.labour.go.ke/sites/default/files/2022-10/Occupational-Safety-and-Health-Act-2007.pdf 

 

IOSA:  https://www.icao.int/Meetings/AMC/MA/Forum08_2008/hounsell.pdf 

 

ISAGO ; https://www.iata.org/en/programs/ops-infra/ground-operations/isago/ 

 

Our safety culture is what takes us forward to a maximum achievable level of safety despite business cycles and times of recession where financial pressure is evident or in times of great business. We remain ever vigilant through: 

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As you fly with us, know that you are SAFE! 

 

Do you wish to make a report? 

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